Consumer Inertia, Basic Needs, Brand Loyalty, & Toilet Paper
Variables are the theme that run throughout the conversation with Veena Giridhar, the CEO of salesBeat, an AI-driven platform that helps brands generate better efficiency with their inventory. When a customer gets "cheesed off," as Veena diplomatically puts it, how does that affect the consumer journey? The factors that alter that journey are numerous but let's simplify this; the consumer may not be back to that store, hurting your chance at buidling brand equity with them. The journey is now even more complicated with the mixture of in store and online purchasing. Let's get into it.
You Can't Ignore The Pop
Pop up shops have been relegated to the corner of the retail room for quite some time but that's how retail started in the first place people. Open air markets, bazaars, sugar dates, figs, and pistachios? Stephen Brooks schools us on how Pop Up shops are taking back their rightful place at the front of the retail room.
Working Retail On The Frontlines Deserves A Medal
In-store retail is tough. Long hours, picking up shifts for people who no-show, angry customers, low pay, and that's not even the half of it. All those who've worked retail know there is an unspoken bit of shame for being "in retail." But why is that? You're literally the face of the company and you're directly serving people. Ron Thurston helps us find our Retail Pride and champions retail on this episode of The Longer Game.
